Frequently Asked Questions

---

Will someone need to be available to sign when delivery is made.

Yes, to ensure delivery was made properly and sucessful a signature will be needed at time of delivery. If someone is not available at the time, the driver will try 2 more times within the next couple of days before the package will be sent back to the warehouse. Should the package be sent back, a new shipping charge may be applied to your order before you can receive your cards. IT IS IMPORTANT THAT SOMEONE BE AVAILABLE TO SIGN FOR THE PACKAGE. IF NO ONE WILL BE AVAILABLE, YOU MAY WANT TO HAVE IT SENT TO ANOTHER LOCATION OR A NEIGHBOR WHO CAN SIGN.

---

How long will my order take to get to me.

Most printed items will be shipped within 4-5 business days. Time in transit will depend on your location. We ship from Los Angeles, CA. To see your estimated ship time, click here for map.

---

Where are you located?

We are located in Southern California.

---

Can I pick-up my order from your print house.

Sorry, we do not allow pick-ups.

---

Why do I have to login every time I place an order?

Logging in records all of your previous transactions and supplies the client with purchase history. It helps by shortening the purchase process by storing your shipping information so you don't have to enter it every time you place an order. You can store several addresses so that all you need to do is click on the one you are sending to. It also makes re-ordering very easy.

---

Is your website secure?

We use a Secure Sockets Layer certificate from Godaddy.com. For purchases we currently use a safe and secure paypal checkout system that also allows you to use your own paypal account if you have one. Paypal is now used by over 100 million people all over the world. Visit their site at www.paypal.com for more information on their security located at the bottom of the paypal home page under "Security Center"

---

Uploads & Graphics

What size and kind of files will I need to upload at the end of my transaction?

All files should be saved in a CMYK format at 300dpi image resolution. Files allowed are - jpeg, jpg, eps, tif, tiff, pdf, bmp. Large files should be compressed with stuffit or zipit to upload the sit or zip files. THERE IS A 100MB UPLOAD LIMIT PER SESSION.

---

Do I need graphic design experience to use one of the layouts or stock photos you offer on your site?

You may need the basic knowledge of operating the application used to manipulate the layouts we offer. The photos are just jpeg images and can be used in most applications you are familiar with. The application you use must be able to convert the file to a useable 300dpi, cmyk image. For more info on preparing images, go to our template downloads and download your preferred size. All the information required is in the file you download.

---

Do I need a Macintosh computer to use your layouts?

No, though we design all of our layouts on a Mac, they are designed in applications that will cross platform to PC's.

---

Where do you get your layouts and stock photos from?

All of our layouts and photos are created and exclusive to our sister company MINDPOWER CREATIVE MEDIA. We design all of our layouts and shoot all of our stock photos.